Healthcare Leadership Competencies

Information

Proficiency Scale

1 = No Experience
2 = Need Training
3 = Able to perform with supervision
4 = Able to perform independently

Assessment Section

Relationship Management

  • ✔ Organizational Structure and Relationship *
  • ✔ Build Collaborative Relationships *
  • ✔ Develop and Maintain Medical Staff Relationships *
  • ✔ Provide Internal Customer Service *
  • ✔ Practice and Value Shared Decision Making *
  • ✔ Develop and Maintain Medical Staff Relationships *

Communication Skills

  • ✔ Sensitive to Correct Behavior When Communicating with Diverse Cultures *
  • ✔ Communicate Organizational Mission, Vision, Objectives, and Priorities *
  • ✔ Prepare and Deliver Business Communications *
  • ✔ Present Results of Data Analysis to Decision Makers *
  • ✔ Provide and Receive Constructive Feedback *

Facilitation and Negotiation

  • ✔ Mediation, Negotiation, and Dispute Resolution Techniques *
  • ✔ Team Building Techniques *
  • ✔ Create, Participate in, and Lead Teams *
  • ✔ Facilitate Group Dynamics, Process, Meetings, and Discussions *

Leadership

  • ✔ Leadership Styles/Techniques *
  • ✔ Potential Impacts and Consequences of Decision Making *
  • ✔ Establish a Compelling Organizational Vision and Goals *
  • ✔ Hold Self and Others Accountable for Organizational Goal Attainment *
  • ✔ Promote and Manage Change *
  • ✔ Promote Continuous Organization Learning/Improvement *

Healthcare Systems and Organizations

  • ✔ Managed Care Models, Structures, and Environment *
  • ✔ Levels of Healthcare along the Continuum of Care *
  • ✔ Evidence-Based Management Practice *
  • ✔ The Interrelationships Among Access, Quality, Cost, Resource Allocation, Accountability, and Community *
  • ✔ The Patient Experience (Cultural Differences, Expectations) *
  • ✔ Healthcare Technological Research and Advancements *
  • ✔ Organization and Delivery of Healthcare *
  • ✔ Regulatory and Administrative Environment in Which the Organization Functions *

Age Specific Competencies

  • ✔ Infant (Birth - 1 year) *
  • ✔ Toddler (Ages 2-5 years) *
  • ✔ Preschool (Ages 6-12 years) *
  • ✔ Adolescent (Ages 13-21 years) *
  • ✔ Young Adult (Ages 22-39 years) *
  • ✔ Adult (Ages 40-64 years) *
  • ✔ Older Adult (Ages 65-79 years) *
  • ✔ Elderly (Ages 80+ years) *

Business Skills and Knowledge

  • ✔ Ability to Analyze and Evaluate Information to Support a Decision or Recommendation *
  • ✔ Collect and Analyze Data from Internal and External Sources *
  • ✔ Techniques for Business Plan Development, Implementation, and Assessment *
  • ✔ The Functions of Organizational Policies and Procedures *
  • ✔ Promote and Apply Problem-Solving Philosophies *
  • ✔ Demonstrate Critical Thinking and Analysis *
  • ✔ Systems Thinking *
  • ✔ Facilities Planning *