✔ Speaks Clearly and at a Pace That Ensures Understanding *
★★★★★
✔ Uses Non-Judgmental Language and Behaviors *
★★★★★
✔ Communicates Directly with the Client’s Family and Significant Others (with Client Consent) *
★★★★★
✔ Employs “Person-Centered/Person-First” Language *
★★★★★
✔ Utilizes Technical Language Accurately, Including Clinical Terminology *
★★★★★
✔ Demonstrates Warmth, Empathy, and Genuineness *
★★★★★
✔ Shows Respect and Concern for Others Through Words and Actions *
★★★★★
✔ Focuses on and Respects the Concerns and Preferences of the Client and Family *
★★★★★
✔ Provides Support and Encouragement to Clients *
★★★★★
✔ Collaborates with Providers and Clients to Complete Tasks and Solve Problems *
★★★★★
✔ Maintains Appropriate Boundaries in All Relationships *
★★★★★
Screening & Assessment
✔ Obtains Information from Providers Knowledgeable of the Client and Family *
★★★★★
✔ Collects Demographic, Psychological, Social, and Medical Information Through Interviews of the Client and Family *
★★★★★
✔ Summarizes All Information Verbally or in Writing *
★★★★★
✔ Demonstrates Sound Judgment in Evaluating and Using the Information Collected *
★★★★★
✔ Assists Clients in Completing Screening Tools on Substance Use and Mental Health Conditions *
★★★★★
✔ Scores and Interprets the Results of Screening Tools Correctly *
★★★★★
✔ Assesses Clients’ Preferred Method of Communication and Language Barriers *
★★★★★
✔ Identifies Client and Family Strengths and Resources *
★★★★★
✔ Identifies Client and Family Goals *
★★★★★
✔ Assesses Clients’ Motivation and Readiness to Participate in Services *
★★★★★
✔ Identifies Client Problems, Mental Health and Substance Use Conditions, and Stressors *
★★★★★
✔ Identifies Signs of Abuse and Neglect *
★★★★★
✔ Assesses Level of Risk for Harm to Self or Others *
★★★★★
✔ Determines Whether Additional Assessment is Required and Arranges if Necessary *
★★★★★
✔ Assesses Physical and Psychological Risk Associated with Acute Intoxication, Overdose, Withdrawal, Detoxification, and Co-occurring Mental Health and Substance Use Disorders *
★★★★★
✔ Applies the Criteria in the Current Version of the Diagnostic and Statistical Manual for Mental Disorders (DSM) in Assessing Clients’ Behavioral Health Conditions *
★★★★★
✔ Applies the ASAM Criteria to Guide Treatment Planning and Recommend a Level of Care *
★★★★★
Planning Services
✔ Identifies Recommended Short-term and Longer-term Service Goals *
★★★★★
✔ Identifies Service Options Based on Experience & Research *
★★★★★
✔ Evaluates Eligibility and Insurance Coverage or Ability to Pay for Recommended Services *
★★★★★
✔ Communicates Outcome of the Screening & Assessment to the Client & Family *
★★★★★
✔ Assists the Client & Family in Understanding the Client’s Conditions and Effects *
★★★★★
✔ Discusses Recommended Goals and Services with Client & Family & Alternate Options *
★★★★★
✔ Assists Client in Communicating His or Her Needs to Others *
★★★★★
✔ Negotiates and Finalizes a Plan of Care with the Client & Family Based on Their Preferences *
★★★★★
✔ Assists the Client in Developing a Crisis Plan for Future Episodes of Illness *
★★★★★
✔ Supports the Client in Developing Wellness & Recovery Plans *
★★★★★
Providing Services
✔ Arranges for Assistance, if Needed, with Language Translation or Literacy *
★★★★★
✔ Implements the Plan of Care (e.g., Begins Services, Makes Referrals) *
★★★★★
✔ Monitors Client’s Condition, Behavior, and Progress on a Continuous Basis *
★★★★★
✔ Recognizes When Progress Has Slowed, Addresses Barriers, and Works to Motivate the Client *
★★★★★
✔ Evaluates Progress and Reviews and Revises the Plan of Care on a Regular Basis *
★★★★★
✔ Encourages Client Participation in Services and Reaches Out When the Client is Not Engaged *
★★★★★
✔ Participates in Developing, Coordinating, and Monitoring a Discharge Plan *
★★★★★
✔ Establishes Working Relationships & Coordinates Care with Other Providers and Teams in the Agency *
★★★★★
✔ Establishes Working Relationships & Coordinates Care with Other Providers in Other Agencies *
★★★★★
✔ Assists in Establishing Routine and Formal Working Relationships with Other Agencies *
★★★★★
✔ Reviews the List of the Client’s Medications and Their Effects and Side Effects *
★★★★★
✔ Supports Client and Family Education about Medication Effects and Side Effects *
★★★★★
✔ Coaches the Client on Strategies for Taking Medications as Prescribed *
★★★★★
✔ Coaches the Family on Strategies for Supporting the Client in Taking Medications *
★★★★★
✔ Supports the Client’s Participation in Medical Appointments, Medical Monitoring, and Lab Testing *
★★★★★
✔ Assists the Client in Monitoring and Reporting Medication Effects and Side Effects to the Medical Prescriber *
★★★★★
✔ Provides Emotional Support, Encouragement, and Reassurance *
★★★★★
✔ Helps the Client Define the Problem by Telling Their Story, Discussing Their Situation, and Challenging His or Her Current Perspective, When Warranted *
★★★★★
✔ Helps the Client Set Goals by Discussing the Possibilities and Assisting the Client to Select and Commit to New Goals *
★★★★★
✔ Helps the Client Take Action through Problem-Solving, Education and Training, Reflecting on Past Experiences and Patterns, Creating an Action Plan, Contracting, and Providing Feedback *
★★★★★
✔ Recognizes Behavioral Health Crises and Early Warning Signs of Crises *
★★★★★
✔ Assists in Deescalating Problems in Their Early Phase *
★★★★★
✔ Reports Crises and Seeks Assistance from a Supervisor or Licensed Behavioral Health Professional *
★★★★★
✔ Seeks Assistance, as Needed, from Village Public Safety Officers, Other First Responders, or Community Members *
★★★★★
✔ Assists in Implementing the Response to an Individual, Family, and Community Crises *
★★★★★
✔ Communicates with the Family and Others about the Crisis and the Response *
★★★★★
✔ Assists with Notifications and Investigations of Reportable Events (e.g., Abuse, Domestic Violence, Assaults, Neglect, Deaths) *
★★★★★
✔ Provides Support to Those Affected by the Crisis and Assists Them in Accessing Supportive Services *
★★★★★
✔ Assists the Client and Family in Obtaining Services Related to the Crisis (e.g., Domestic Violence Shelter; Emergency Foster Care) *
★★★★★
✔ Participates in Debriefing Meetings to Discuss the Crisis and the Response *
★★★★★
✔ Assesses Family Norms and Roles (in Nuclear and Extended Families, Clans, Biological and Nonbiological Families) *
★★★★★
✔ Uses Genograms and Sociograms to Assess and Work with Families *
★★★★★
✔ Identifies Family Dynamics, Functional and Dysfunctional Units, and Barriers to Communication *
★★★★★
✔ Identifies the Impact within the Family of an Individual with a Mental Health or Substance Use Condition and Accommodations Made by the Family for the Individual *
★★★★★
✔ Identifies the Impact on Family Functioning of Stressors (e.g., Medical Illness, Separation, Divorce, Abuse, Financial Concerns, Housing Issues, Legal Trouble) *
★★★★★
✔ Engages Members of the Family in Constructive Problem-Solving *
★★★★★
✔ Assists the Family in Improving Its Functioning *
★★★★★
✔ Identifies the Functions, Limitations, and Risks of Different Types of Groups (Educational, Psychoeducational, Self-Help, Support, Activity, Skill Development, Therapeutic) *
★★★★★
✔ Identifies Appropriate Members for the Different Types of Groups *
★★★★★
✔ Orients New Members to Groups Addressing the Purpose, Rules, Boundaries, Levels of Self-Disclosure *
★★★★★
✔ Runs Groups Effectively, Providing Adequate Structure, Encouraging Member Interaction, and Maintaining Safety *
★★★★★
✔ Assists Clients in Ending Participation in a Group or Transitioning to Another Group *
★★★★★
✔ Manages the Ending of Groups *
★★★★★
Linking to Community Resources
✔ Maintains Information on a Range of Community Resources (e.g., Service, Medical, Financial, Housing, Spiritual, Volunteer) *
★★★★★
✔ Maintains Information on Traditional Support & Intervention Resources (Elders, Traditional Healers) *
★★★★★
✔ Identifies Recommended Resources and Traditional Supports for the Client and Family Based on Need and Eligibility *
★★★★★
✔ Identifies Resources Outside of the Community That May Need to Be Brought into the Community *
★★★★★
✔ Discusses Resource Recommendations & Options with the Client & Family *
★★★★★
✔ Motivates the Client & Family to Access and Use Resources *
★★★★★
✔ Negotiates a Plan with the Client & Family About Accessing Resources Based on Their Preferences *
★★★★★
✔ Makes a Referral and Actively Connects the Client or Family to Selected Resources *
★★★★★
✔ Ensures That the Referral Was Accepted and Client or Family is Receiving Services *
★★★★★
✔ Makes an Alternate Referral if the Initial Referral Was Unsuccessful *
★★★★★
✔ Draws on Individuals in the Community to Offer Support to the Client & Family *
★★★★★
✔ Educates Clients, Families, and the Community About Behavioral Health Conditions and Their Prevention and Treatment *
★★★★★
✔ Provides Information to Destigmatize People with Mental Health and Substance Use Conditions *
★★★★★
✔ Uses Community Gatherings to Encourage Healthy Behaviors *
★★★★★
✔ Serves in Community Workgroups Focused on Prevention and Early Intervention with Behavioral Health Conditions *
★★★★★
✔ Works with Community Leaders to Develop Supports for Individuals and Families at Risk *
★★★★★
✔ Engages and Provides Support to Individuals and Families at Risk *
★★★★★
✔ Educates Clients and Families About Strategies for Improving Physical and Mental Health *
★★★★★
✔ Assists in Assessing Community Needs and Readiness for Prevention and Early Interventions Activities *
★★★★★
✔ Provides Information to Clients and Families About Their Rights and Responsibilities *
★★★★★
✔ Supports Individual and Family Goals and Wishes Within the Agency and with Other Organizations *
★★★★★
✔ Helps Clients and Families to Participate in Service Planning Meetings *
★★★★★
✔ Refers Clients and Families to Peer and Family Support Activities and Advocacy Organizations *
★★★★★
Cultural Competency & Individualizing Care
✔ Recognizes and Adapts to Different Cultures, Including the Varied Alaska Native Tribes and Communities *
★★★★★
✔ Recognizes and Respects Diversity, Differences, and Cultural Traditions, Including Among Different Alaska Native Tribes and Communities *
★★★★★
✔ Assesses and Manages One’s Own Personal Biases *
★★★★★
✔ Is Aware of the Traditions of the Community *
★★★★★
✔ Demonstrates Awareness of and Sensitivity to the Client Degree of Involvement in Their Traditions, Values, and Community *
★★★★★
✔ Adapts Services to the Unique Characteristics and Preferences of the Client and Family *
★★★★★
✔ Promotes Empowerment as a Goal and Desirable Treatment Outcome for Alaska Native/American Indian People by Fostering Client and Family Decision-Making, Problem-Solving, and Self-Determination *
★★★★★
✔ Effectively Discusses Cultural Issues and Differences with Clients *
★★★★★
✔ Uses Cultural Views of Health and Family When Assisting in Providing Services *
★★★★★
✔ Utilizes Cultural Resources and Traditional Practices When Providing Services (e.g., Storytelling, Talking Circles, and Deferring to Elders) *
★★★★★
✔ Identifies and Addresses Issues of Difference to Reduce Conflict Between Individuals and Groups *
★★★★★
✔ Routinely Considers and Discusses Cultural Issues in Supervision and Team Meetings *
★★★★★
✔ Consults with Elders or Traditional Healers in the Community *
★★★★★
✔ Applies Knowledge of Gender, Sexual Orientation, Life Span Development, Financial Status, Religion, Disability, and Intergenerational Differences in Delivering Services *
★★★★★
Professional Development
✔ Sets Personal Goals for Professional Development *
★★★★★
✔ Participates in Employer Sponsored Training and Other Continuing Education Activities *
★★★★★
✔ Adopts Best Practices Learned Through Continuing Education *
★★★★★
✔ Participates Routinely and Constructively in Supervision *
★★★★★
✔ Uses Supervision, Peer Consultation, and Self-Evaluation to Enhance Self-Awareness and Improve Professional Performance *
★★★★★
✔ Uses Formal Evaluations to Improve Professional Performance and the Quality of Services Provided *
