✔ Speaks Clearly and at a Pace That Ensures Understanding *
★★★★★
✔ Uses Non-Judgmental Language and Behaviors *
★★★★★
✔ Communicates Directly with the Client’s Family and Significant
Others (with Client Consent) *
★★★★★
✔ Employs “Person-Centered/Person-First” Language *
★★★★★
✔ Utilizes Technical Language Accurately, Including Clinical
Terminology *
★★★★★
✔ Demonstrates Warmth, Empathy, and Genuineness *
★★★★★
✔ Shows Respect and Concern for Others Through Words and Actions
*
★★★★★
✔ Focuses on and Respects the Concerns and Preferences of the
Client and Family *
★★★★★
✔ Provides Support and Encouragement to Clients *
★★★★★
✔ Collaborates with Providers and Clients to Complete Tasks and
Solve Problems *
★★★★★
✔ Maintains Appropriate Boundaries in All Relationships *
★★★★★
Screening & Assessment
✔ Obtains Information from Providers Knowledgeable of the Client
and Family *
★★★★★
✔ Collects Demographic, Psychological, Social, and Medical
Information Through Interviews of the Client and Family *
★★★★★
✔ Summarizes All Information Verbally or in Writing *
★★★★★
✔ Demonstrates Sound Judgment in Evaluating and Using the
Information Collected *
★★★★★
✔ Assists Clients in Completing Screening Tools on Substance Use
and Mental Health Conditions *
★★★★★
✔ Scores and Interprets the Results of Screening Tools Correctly
*
★★★★★
✔ Assesses Clients’ Preferred Method of Communication and
Language Barriers *
★★★★★
✔ Identifies Client and Family Strengths and Resources *
★★★★★
✔ Identifies Client and Family Goals *
★★★★★
✔ Assesses Clients’ Motivation and Readiness to Participate in
Services *
★★★★★
✔ Identifies Client Problems, Mental Health and Substance Use
Conditions, and Stressors *
★★★★★
✔ Identifies Signs of Abuse and Neglect *
★★★★★
✔ Assesses Level of Risk for Harm to Self or Others *
★★★★★
✔ Determines Whether Additional Assessment is Required and
Arranges if Necessary *
★★★★★
✔ Assesses Physical and Psychological Risk Associated with Acute
Intoxication, Overdose, Withdrawal, Detoxification, and Co-occurring Mental Health and
Substance Use Disorders *
★★★★★
✔ Applies the Criteria in the Current Version of the Diagnostic
and Statistical Manual for Mental Disorders (DSM) in Assessing Clients’ Behavioral
Health Conditions *
★★★★★
✔ Applies the ASAM Criteria to Guide Treatment Planning and
Recommend a Level of Care *
★★★★★
Planning Services
✔ Identifies Recommended Short-term and Longer-term Service
Goals *
★★★★★
✔ Identifies Service Options Based on Experience & Research
*
★★★★★
✔ Evaluates Eligibility and Insurance Coverage or Ability to Pay
for Recommended Services *
★★★★★
✔ Communicates Outcome of the Screening & Assessment to the
Client & Family *
★★★★★
✔ Assists the Client & Family in Understanding the Client’s
Conditions and Effects *
★★★★★
✔ Discusses Recommended Goals and Services with Client &
Family & Alternate Options *
★★★★★
✔ Assists Client in Communicating His or Her Needs to Others
*
★★★★★
✔ Negotiates and Finalizes a Plan of Care with the Client &
Family Based on Their Preferences *
★★★★★
✔ Assists the Client in Developing a Crisis Plan for Future
Episodes of Illness *
★★★★★
✔ Supports the Client in Developing Wellness & Recovery
Plans *
★★★★★
Providing Services
✔ Arranges for Assistance, if Needed, with Language Translation
or Literacy *
★★★★★
✔ Implements the Plan of Care (e.g., Begins Services, Makes
Referrals) *
★★★★★
✔ Monitors Client’s Condition, Behavior, and Progress on a
Continuous Basis *
★★★★★
✔ Recognizes When Progress Has Slowed, Addresses Barriers, and
Works to Motivate the Client *
★★★★★
✔ Evaluates Progress and Reviews and Revises the Plan of Care on
a Regular Basis *
★★★★★
✔ Encourages Client Participation in Services and Reaches Out
When the Client is Not Engaged *
★★★★★
✔ Participates in Developing, Coordinating, and Monitoring a
Discharge Plan *
★★★★★
✔ Establishes Working Relationships & Coordinates Care with
Other Providers and Teams in the Agency *
★★★★★
✔ Establishes Working Relationships & Coordinates Care with
Other Providers in Other Agencies *
★★★★★
✔ Assists in Establishing Routine and Formal Working
Relationships with Other Agencies *
★★★★★
✔ Reviews the List of the Client’s Medications and Their Effects
and Side Effects *
★★★★★
✔ Supports Client and Family Education about Medication Effects
and Side Effects *
★★★★★
✔ Coaches the Client on Strategies for Taking Medications as
Prescribed *
★★★★★
✔ Coaches the Family on Strategies for Supporting the Client in
Taking Medications *
★★★★★
✔ Supports the Client’s Participation in Medical Appointments,
Medical Monitoring, and Lab Testing *
★★★★★
✔ Assists the Client in Monitoring and Reporting Medication
Effects and Side Effects to the Medical Prescriber *
★★★★★
✔ Provides Emotional Support, Encouragement, and Reassurance
*
★★★★★
✔ Helps the Client Define the Problem by Telling Their Story,
Discussing Their Situation, and Challenging His or Her Current Perspective, When
Warranted *
★★★★★
✔ Helps the Client Set Goals by Discussing the Possibilities and
Assisting the Client to Select and Commit to New Goals *
★★★★★
✔ Helps the Client Take Action through Problem-Solving,
Education and Training, Reflecting on Past Experiences and Patterns, Creating an Action
Plan, Contracting, and Providing Feedback *
★★★★★
✔ Recognizes Behavioral Health Crises and Early Warning Signs of
Crises *
★★★★★
✔ Assists in Deescalating Problems in Their Early Phase *
★★★★★
✔ Reports Crises and Seeks Assistance from a Supervisor or
Licensed Behavioral Health Professional *
★★★★★
✔ Seeks Assistance, as Needed, from Village Public Safety
Officers, Other First Responders, or Community Members *
★★★★★
✔ Assists in Implementing the Response to an Individual, Family,
and Community Crises *
★★★★★
✔ Communicates with the Family and Others about the Crisis and
the Response *
★★★★★
✔ Assists with Notifications and Investigations of Reportable
Events (e.g., Abuse, Domestic Violence, Assaults, Neglect, Deaths) *
★★★★★
✔ Provides Support to Those Affected by the Crisis and Assists
Them in Accessing Supportive Services *
★★★★★
✔ Assists the Client and Family in Obtaining Services Related to
the Crisis (e.g., Domestic Violence Shelter; Emergency Foster Care) *
★★★★★
✔ Participates in Debriefing Meetings to Discuss the Crisis and
the Response *
★★★★★
✔ Assesses Family Norms and Roles (in Nuclear and Extended
Families, Clans, Biological and Nonbiological Families) *
★★★★★
✔ Uses Genograms and Sociograms to Assess and Work with Families
*
★★★★★
✔ Identifies Family Dynamics, Functional and Dysfunctional
Units, and Barriers to Communication *
★★★★★
✔ Identifies the Impact within the Family of an Individual with
a Mental Health or Substance Use Condition and Accommodations Made by the Family for the
Individual *
★★★★★
✔ Identifies the Impact on Family Functioning of Stressors
(e.g., Medical Illness, Separation, Divorce, Abuse, Financial Concerns, Housing Issues,
Legal Trouble) *
★★★★★
✔ Engages Members of the Family in Constructive Problem-Solving
*
★★★★★
✔ Assists the Family in Improving Its Functioning *
★★★★★
✔ Identifies the Functions, Limitations, and Risks of Different
Types of Groups (Educational, Psychoeducational, Self-Help, Support, Activity, Skill
Development, Therapeutic) *
★★★★★
✔ Identifies Appropriate Members for the Different Types of
Groups *
★★★★★
✔ Orients New Members to Groups Addressing the Purpose, Rules,
Boundaries, Levels of Self-Disclosure *
★★★★★
✔ Runs Groups Effectively, Providing Adequate Structure,
Encouraging Member Interaction, and Maintaining Safety *
★★★★★
✔ Assists Clients in Ending Participation in a Group or
Transitioning to Another Group *
★★★★★
✔ Manages the Ending of Groups *
★★★★★
Linking to Community Resources
✔ Maintains Information on a Range of Community Resources (e.g.,
Service, Medical, Financial, Housing, Spiritual, Volunteer) *
★★★★★
✔ Maintains Information on Traditional Support &
Intervention Resources (Elders, Traditional Healers) *
★★★★★
✔ Identifies Recommended Resources and Traditional Supports for
the Client and Family Based on Need and Eligibility *
★★★★★
✔ Identifies Resources Outside of the Community That May Need to
Be Brought into the Community *
★★★★★
✔ Discusses Resource Recommendations & Options with the
Client & Family *
★★★★★
✔ Motivates the Client & Family to Access and Use Resources
*
★★★★★
✔ Negotiates a Plan with the Client & Family About Accessing
Resources Based on Their Preferences *
★★★★★
✔ Makes a Referral and Actively Connects the Client or Family to
Selected Resources *
★★★★★
✔ Ensures That the Referral Was Accepted and Client or Family is
Receiving Services *
★★★★★
✔ Makes an Alternate Referral if the Initial Referral Was
Unsuccessful *
★★★★★
✔ Draws on Individuals in the Community to Offer Support to the
Client & Family *
★★★★★
✔ Educates Clients, Families, and the Community About Behavioral
Health Conditions and Their Prevention and Treatment *
★★★★★
✔ Provides Information to Destigmatize People with Mental Health
and Substance Use Conditions *
★★★★★
✔ Uses Community Gatherings to Encourage Healthy Behaviors *
★★★★★
✔ Serves in Community Workgroups Focused on Prevention and Early
Intervention with Behavioral Health Conditions *
★★★★★
✔ Works with Community Leaders to Develop Supports for
Individuals and Families at Risk *
★★★★★
✔ Engages and Provides Support to Individuals and Families at
Risk *
★★★★★
✔ Educates Clients and Families About Strategies for Improving
Physical and Mental Health *
★★★★★
✔ Assists in Assessing Community Needs and Readiness for
Prevention and Early Interventions Activities *
★★★★★
✔ Provides Information to Clients and Families About Their
Rights and Responsibilities *
★★★★★
✔ Supports Individual and Family Goals and Wishes Within the
Agency and with Other Organizations *
★★★★★
✔ Helps Clients and Families to Participate in Service Planning
Meetings *
★★★★★
✔ Refers Clients and Families to Peer and Family Support
Activities and Advocacy Organizations *
★★★★★
Cultural Competency & Individualizing Care
✔ Recognizes and Adapts to Different Cultures, Including the
Varied Alaska Native Tribes and Communities *
★★★★★
✔ Recognizes and Respects Diversity, Differences, and Cultural
Traditions, Including Among Different Alaska Native Tribes and Communities *
★★★★★
✔ Assesses and Manages One’s Own Personal Biases *
★★★★★
✔ Is Aware of the Traditions of the Community *
★★★★★
✔ Demonstrates Awareness of and Sensitivity to the Client Degree
of Involvement in Their Traditions, Values, and Community *
★★★★★
✔ Adapts Services to the Unique Characteristics and Preferences
of the Client and Family *
★★★★★
✔ Promotes Empowerment as a Goal and Desirable Treatment Outcome
for Alaska Native/American Indian People by Fostering Client and Family Decision-Making,
Problem-Solving, and Self-Determination *
★★★★★
✔ Effectively Discusses Cultural Issues and Differences with
Clients *
★★★★★
✔ Uses Cultural Views of Health and Family When Assisting in
Providing Services *
★★★★★
✔ Utilizes Cultural Resources and Traditional Practices When
Providing Services (e.g., Storytelling, Talking Circles, and Deferring to Elders) *
★★★★★
✔ Identifies and Addresses Issues of Difference to Reduce
Conflict Between Individuals and Groups *
★★★★★
✔ Routinely Considers and Discusses Cultural Issues in
Supervision and Team Meetings *
★★★★★
✔ Consults with Elders or Traditional Healers in the Community
*
★★★★★
✔ Applies Knowledge of Gender, Sexual Orientation, Life Span
Development, Financial Status, Religion, Disability, and Intergenerational Differences
in Delivering Services *
★★★★★
Professional Development
✔ Sets Personal Goals for Professional Development *
★★★★★
✔ Participates in Employer Sponsored Training and Other
Continuing Education Activities *
★★★★★
✔ Adopts Best Practices Learned Through Continuing Education
*
★★★★★
✔ Participates Routinely and Constructively in Supervision *
★★★★★
✔ Uses Supervision, Peer Consultation, and Self-Evaluation to
Enhance Self-Awareness and Improve Professional Performance *
★★★★★
✔ Uses Formal Evaluations to Improve Professional Performance
and the Quality of Services Provided *
